FREQUENTLY ASKED QUESTIONS

Product questions

We have gathered all our clients’ comments and we have materialised in this new design.
  1. More compact, to facilitate handling and storage.We know that space is a problem. The bucket is 40 cm high (15,7 inches) . 5 liters in each compartment.
  2. Material made with a polymer that is more resistant to knocks and falls.
  3. Ergonomic improvement in the handle for a more comfortable handling.
  4. Improvement of the efficiency of the draining and drying system.

The pad mop: 33 cm. length , 12 cm. width

The bucket measures 40cm high and has a capacity of 5 liters in each compartment.

Current offer includes 6 mop replacements. These refills are washable and allow one year’s use without buying new refills.

If you need more, you can buy them in our online shop.

It has two tanks, one for the water and the other for draining, so that the dirt stays in the water and does not return to the ground. It is a very comfortable and efficient system.

Moppsy can be used on wood, ceramics, tile, vinyl and laminate.

Our mops are made of high quality microfiber and do not leave streaks

Yes, you can use any product suitable for your floor.

Shipping questions

We ship daily from our central warehouses in Europe.

The estimated delivery time is 3 to 11 business days depending on the country destination.

In the current situation orders may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

We are working on improving these delivery times but Moppsy Pro 2 is our best selling product and right now the demand is very high.

If you have any questions about the shipment, please contact us at support@moppsy.com.

No shipping charges. It’s free. We want you to try and enjoy our products, that’s why we take care of the shipping costs.

Of course you can! Two days after placing your order, you will receive an email from our production line with your tracking code.It may not be active at the same time, may take between 24 hours, depending on the office that manages it.If you have any questions, you can write to us at support@moppsy.com